If you are unhappy with any aspect of your order from Maple Brook Alpaca, we encourage you to first contact Maple Brook Alpaca to try and rectify the situation. We can provide a refund or exchange if it falls within our store policies. Please provide all the order information so we can best assist you. This includes the order number, the product and quantity ordered, and the issue or problem you've encountered. The Maple Brook Alpaca refund period is 14 days from the date of the sale.
